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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Shari

August 18, 2026

1  out of  5
rating by Shari
"I was shopping around for car insurance a few months ago and I got a quote online w one of those sites that compare rates. I picked one and went on w my life. The insurance companies are like vultures. I went w the one who didnt stalk me. Anyway, I mostly got the agents to leave me alone. Except one. KIM VANEK AT STATE FARM. She called today. Her number has been blocked but she was able to leave a voicemail. Which I hate getting voicemail. Also she was chewing gum during the message. How professional. She has one of those voices that makes you want to stab your eardrum w an ice pick. I already told her I wasnt interested after she called and called. Texted. Emailed. I called back through my voicemail to tell her yet again that IM NOT INTERESTED. Someone named Laura answered the phone and when I told her what was happening she laughed at me and said I was lying. She said Kim wasnt even in the office at 113pm today and that she hasn't called me in 3 weeks. Well I have a call log and a voicemail that proves you wrong Laura. Because of Kim, I will NEVER choose State Farm insurance and ill tell everyone who asks for a recommendation on insurance to steer clear of State Farm. All bc of KIM and LAURA. Stupid rude unprofessional people there. Negative stars. Negative negative negative."
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Bailey Conner

August 15, 2026

2  out of  5
rating by Bailey Conner
"Cheap insurance. Get what you pay for"
We responded:
"Bailey, we appreciate you more than you know thank you for your review and for allowing us to help with car and life insurance. "
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Diane Sabo

April 30, 2026

5  out of  5
rating by Diane Sabo
"My husband and I were in a bad automobile accident yesterday. We really didn't know where to begin in figuring things out. Our State Farm Agency in Ravenna was Super Helpful! We were not cited in this accident, so we needed to get the claim started through the other driver's insurance carrier. It was a little complex, but Eric took his lunch hour to assist us with this in his office.
Today is a much better day than yesterday, thanks to Eric's help. His dog, Trixie, was there to help cheer us up too. Now we feel like we have a better handle on things, especially knowing that if we have any other questions, he will be there to help us."
We responded:
"Thank you Diane and Joe. Going through an accident like you did can be traumatic and the least we can do is help you through the process and that’s why we are here. So glad we are able to be here when you need us. "
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Nathan Wood

January 31, 2026

5  out of  5
rating by Nathan Wood
"Literally the best rates in the area. I was a five year platinum loyalty member with progressive and they still got me the exact same coverage I had for 20 bucks less a month, which with my vehicle and driving record is huge--my car is 30 years old and my driving record is pristine so I was only paying 70 per month liability with roadside coverage and whatnot. Now I'm at 50. Can't even get a cheeseburger for 50 bucks these days seems like so that's one hell of a reduction, what is that like 30 percent? And on top of that this office has gone above and beyond to help me out through some issues I've been dealing with, i.e. a layoff out of nowhere, my phone was cut off until unemployment deems me worthy enough to return my phone calls--was 558 people ahead of me last time I checked. They took it all in stride and did whatever they could to help me get policy changes done and everything without making me use the last of my gas to go down to an office or borrow someone's phone to make calls. I truly appreciate Eric and See for their compassion and empathy towards their fellow human being, something sorely lacking in the insurance business these days. Actually insurance has been lacking that the entire 46 years I've been on this planet if I'm not mistaken. Maybe all of state farm is the same way, I don't know, but what I do know is this crew IS good people, and they've got a customer for as long as I have things that need insuring. If you're looking for insurance and you want a personal experience like back in the 90's and before, look no further, it's right here, and it's cheaper than that other place that makes you argue and scream at a robot for an hour before you can speak with an actual human that can help you."
We responded:
"Nathan, thank you for your review.
We are so fortunate to have the opportunity to serve your insurance needs. "
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Hannah Chafin

December 16, 2025

5  out of  5
rating by Hannah Chafin
"Great experience! Very helpful and quick to get policies straightened out. Definitely recommend! Amanda was great! Thanks guys!"
We responded:
"Thank you Hannah for the review and for the opportunity to serve you car insurance needs. We appreciate your business. "
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Chad Mize

October 16, 2025

5  out of  5
rating by Chad Mize
"They know how to save money that is for sure. Switched from progressive and started saving well over 100 dollars a month for the same amount of full coverage on my vehicle. Very pleased"
We responded:
"Chad, thank you for your review and for the opportunity to help with your insurance. We are so grateful for the ability to help save you money on car insurance. "
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Dave Reinhart

October 7, 2025

5  out of  5
rating by Dave Reinhart
"Amanda was extremely helpful and patient with me as she assisted me in making the change to State Farm from my previous insurance company."
We responded:
"Dave, we truly appreciate your review and kind words. Saving people money and making the process easy is our goal. Thank you for the opportunity to help with your car insurance. "
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Linda France

October 2, 2025

5  out of  5
rating by Linda France
"Amanda Heber reached out to me and was able to get me a good price on my auto insurance even with a gap in coverage. I’ve worked with their office in the past and highly recommend!"
We responded:
"Linda, thank you so much for your review. Amanda and I are so lucky to be able to help you with your car insurance. Thank you for the opportunity. "
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Craig McLaughlin

September 26, 2025

5  out of  5
rating by Craig McLaughlin
"Whenever I call the office I am very well taken care of by agent Kim Vanek and I recommend this agency for those who want good and fair pricing"
We responded:
"Thank you Craig. We appreciate your kind words and for the opportunity to serve your insurance needs for your car. "
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Dana Dabrowski

September 18, 2025

5  out of  5
rating by Dana Dabrowski
"Friendly agency, returned my calls promptly, answered all my questions with knowledge…and they saved me about $200 per mo th on my auto insurance!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Adam Weaver

September 18, 2025

5  out of  5
rating by Adam Weaver
"Was in and out in 20 mins and got the cheapest rate in town, when u go in ask for Kimmie shes a hoot"
We responded:
"We appreciate your review. Thank you. Having the best value in auto insurance is our goal as well as making sure you get the service you deserve. "
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Robert Mcbrayer

September 18, 2025

5  out of  5
rating by Robert Mcbrayer
"I’m and out in under 30 minutes and got the cheapest rate I’ve seen as someone under 25 when you go in ask for kimmie she’s the hands down best"
We responded:
"Thank you for your review and kind words. We are so happy Kimmie was able to save you money on your car insurance. "
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Katherine Stapleton

August 12, 2025

5  out of  5
rating by Katherine Stapleton
"I randomly decided to look for better car insurance rates, I ended up getting contacted by Dee with State Farm. She was amazing, better quote, easy to switch and she was professional and courteous."
We responded:
"Katherine, thank you so much for your review and for the opportunity to help save you money. "
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Joe Smith

August 5, 2025

5  out of  5
rating by Joe Smith
"Very professional and helpful on buying auto and home insurance"
We responded:
"Joe, thank you for your review. "
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Anthony Thomas

July 23, 2025

5  out of  5
rating by Anthony Thomas
"Eric has been sending me letters for years, ive just been putting them in the insurance folder disregarding and dismissing them. I finally got fed up with progressive constantly charging me more every 6 months for no reason and the fake discounts that are just basic stuff like auto pay and multi policy discounts, i found the mail i called got a quote from Kim (who was wonderfull to deal with ask for kim) and dropped me bill over 200 bucks. If you are at all unsure about switching company's due to the amount of time you've been with said company do yourself a favor and atleast get a quote, the worst you can say is no thanks but the best outcome is saveing you and your family hundreds every month. There's no such thing as loyalty when it comes to corporate buisness and progressive is a good example of that"
We responded:
"Anthony. Wow, thank you for the review and kind words. Kim and I are grateful to have the opportunity to serve your insurance needs. "
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Susan Morgan-Smith

July 21, 2025

5  out of  5
rating by Susan Morgan-Smith
"Amanda was very helpful and friendly! They saved us 1k a year!! I would recommend switching to State Farm asap!"
We responded:
"Wow, we love hearing how much money we can save people in our community. We appreciate your business and hope we can continue serving your insurance needs. "
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Jessica Horne

July 21, 2025

5  out of  5
rating by Jessica Horne
"Amanda was great!!! She took care of all my needs right over the phone!!!"
We responded:
"Jessica, thank you for taking time to give Amanda and our office a review. We are so fortunate to be able to serve your car insurance needs. "
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Andrew Bullimore

July 18, 2025

5  out of  5
rating by Andrew Bullimore
"Amanda was great, she helped me get renters insurance, it was a quick process. Thank you"
We responded:
"Andrew, thank you for your review and for the opportunity to serve your renters insurance needs. "
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Angelina Ferraro

July 10, 2025

5  out of  5
rating by Angelina Ferraro
"Eric and his team saved me a lot of money and they are always about customer service."
We responded:
"Angelina. Thank you for your review. We are so glad to have been able to save you money on your home and car insurance. "
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larry jacobs

July 9, 2025

1  out of  5
rating by larry jacobs
"1 star is generous any one looking for a company this is not the 1 they are very unprofessional and very rude they talk to u like your a nobody chris must hate her job because she is just mean and miserable sounding also they use conner claims for adjusters and they are just as bad if not worse I have been wating on the damages on my house from a storm to be paid out for 3 months now and now they just don't answer my calls if u are thinking about this place just turn around and run very bad business"
We responded:
"Larry, I am sorry to hear about the experience with your claim. As far as I can see you don’t have me as your insurance agent. I am happy to help in any way I can, but you may want to contact your specific agent for assistance as well. I do not have a Chris that works for me in my Ravenna or Kent office. "
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Valerie Burke

June 30, 2025

5  out of  5
rating by Valerie Burke
"We had a wonderful experience switching to State Farm and with everyone in the office."
We responded:
"Thank you so much Valerie! For the confidence you placed in us as well as for allowing us the opportunity to serve your car, and Home insurance needs!"
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Eric Miller

June 27, 2025

5  out of  5
rating by Eric Miller
"They are always very helpful and help me save money for my parents policies just overall good people"
We responded:
"Eric, thank you for the opportunity to help with your car insurance. I am so grateful. Glad we could save you some money!"
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Al Sears

May 20, 2025

5  out of  5
rating by Al Sears
"Good people and good service"
We responded:
"Al, thank you for your review. My team and I are so grateful for your business and the opportunity to serve your car insurance needs. We appreciate you. "
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Darcell Dardie

May 6, 2025

5  out of  5
rating by Darcell Dardie
"Amanda did a great job"
We responded:
"Darrell. Thank you so much for your review. Amanda does a great job helping people save on their car and home insurance. "
Profile photo of B “Babb's” R.

B “Babb's” R.

April 12, 2025

5  out of  5
rating by B “Babb's” R.
"As a new comer to State Farm, I admit I was a bit concerned/nervous stepping out of the box, *but once the conversation started I felt the smile * which is (Vital) for any Establishment, I 've been in Public Services, then came a laff* from both ends of the live wire, ok, ok I can do this. My anxiety went away when I was quoted the price for my auto insurance, what a significant $$ difference compared to where I came from, and still maintaining the coverage I had. Seriously, I'm still like *4real?? Then to top-it- off looking at the reviews just visualizing]] the 5* in color ratings all the way across the board without reading any reviews yet,!!! I'm -N- for the long haul, Ty, State Farm!!! Dee, and to all affiliates for letting me ride w/u!!!!"
We responded:
"B”Babb’s” Thank you so much for your review and for the opportunity to help with your insurance. We are so privileged to be able to serve you. "